Last updated: August 21 2026
We want want you to feel confident when making a purchase with us. This Return Policy explains when returns can be made and the process for doing so for eligible purchases.
1. When You Can Return
Purchases made on our site can be returned within 7 days of delivery.
For returns to be processed items must be:
In their original unopened and undamaged state
In their original packaging if applicable
Including all original accessories labels and promotions.
2. Non-Returnable Items
Pouches used to contain nicotine that are opened or used cannot be returned for safety and health reasons. Nicotine pouches and other similar products in sealed consumable packaging are subject to the same policy.
The following are some non-returnable items:
Opened or used nicotine pouches.
Products with broken removed or damaged seals.
Products that have been altered or damaged after delivery.
Gift cards along with non-returnable items as per the terms and conditions.
Items labeled as final sale or clearance items.
If you have an item that is not listed here and you are unsure if you can return it please contact us and we will be happy to assist you.
3. Returns for Damaged Items or the Wrong Items
Please review your order upon delivery.
If you receive:
A damaged or defective product
The wrong product
An order with a missing item
Contact us within 7 days of delivery.
Your order number as well as clear photos of the product the packaging the shipping label and any damage should be provided.
Based on the case we may provide a replacement refund credit or other resolution.
4. How to Request a Return
To initiate a return follow the instructions below but do not ship the product to an address without purpose authorization from the customer support staff. Shipping a return without authorization delays the return process or prevents it.
Your name
Order number
Date purchased
Product to be returned
Reason for return
Photos of the product and packaging if additional photos are requested
Once your request is reviewed and approved we will provide further instructions.
5. Return Shipping Costs
Returns that are customer initiated are customer paid returns.
R shipping costs will be covered by pouchharborguide.com
if the reason for the return is incorrect damaged or defective.
Original shipping costs are non-refundable except for cases of a return related to an error or problem for which we are responsible.
6. Inspection of Returned ProductsOnce approved returns will be inspected to confirm that it abides by the conditions listed in the policy.
If a returned item was opened used damaged or otherwise does not satisfy the requirements listed in this policy then we reserve the right to not process the refund.
For sealed consumable products returning the product in the sealed package is necessary in order to qualify for a return.
7. RefundsIf your return is approved the refund will be sent to the original payment method used when you made the purchase.
After a refund is processed it may take additional time for the funds to appear in your account, This may differ based on your payment provider however it usually takes 3-10 business days.
Unless otherwise stated by law or required due to an error made by our company shipping charges are usually non-refundable.
8. Exchanges Due to the changing nature of nicotine pouch stock we cannot guarantee a product will be available for an exchange.
Where a valid exchange is possible we will offer a replacement (when there is stock) and either a refund (when there is no stock) or some other remedy.
9. Order CancellationsIf you would like to cancel an order you must contact us as soon as possible after you place the order.
We will try to process your cancellations before an order is processed or shipped. If an order is in fulfillment or has been shipped cancellations may not be possible and the order may need to follow the return policy.
10. International Orders
When returning a product purchase that was made internationally customers may be responsible for the cost of shipping customs fees taxes duties etc.
Please contact customer support to get the instructions for returning an international order.
11. Important Note About Nicotine Products
Pouch Harbor Guide offers nicotine pouch information and products. Nicotine is addictive and may be regulated with increased age requirements and laws.
It is the customer’s responsibility to ensure compliance with laws and regulations.
12. Contact Us
If you have further questions or need help with a return you can reach us through the contact information available on our site.
Be sure to have your order number ready to help speed up the process.
Pouch Harbor Guide has the right to modify this Return Policy at any given time. The modifications will be available for viewing on this page with the updated date.
